1. Your statutory rights come first
Whatever else this page says, you keep the rights the law gives you. In the UK, digital content must be of satisfactory quality, fit for purpose and as described; if it isn’t, you are entitled to a repair or replacement and, if that can’t be done, a price reduction or a refund (Consumer Rights Act 2015). In the EU, Directive (EU) 2019/770 gives you equivalent rights, with a legal guarantee of at least two years in most countries.
Nothing in this policy limits those rights, and the 72-hour request window below is not a deadline for them. See also section 7 of the Terms of Service.
2. Our refund policy
Because our products are digital content delivered immediately, we do not offer refunds for change of mind, for not using the product, or for buying the wrong one. If you are in the UK or EU, you confirmed at checkout that you consented to immediate delivery and understood that this means you lose your 14-day right to cancel (see Terms of Sale, section 5).
We will refund you if the download did not work: that is, if payment was taken and our records show you never downloaded the product, and we cannot send you the same product so that you can. For example, no link was ever sent, the link is broken, or the file is corrupt and cannot be opened.
This policy does not cover not liking the content, not knowing how to use a Markdown-based product, or how a particular AI tool behaves with the files.
3. How to ask, and when
Email illia@lazy-flow.com with your order confirmation or the email address you used, and tell us what happened. Please do this within 72 hours of buying, so we can fix it quickly while the details are fresh. That is a request, not a cut-off for your statutory rights.
We will check our own delivery records, including whether a link was sent and whether it was used.
4. We fix it first
If something went wrong with delivery, our first step is always to restore your access, for example by sending a working download link or a fresh copy of the same product. A refund follows only if we cannot do that.
5. How quickly we respond
We acknowledge your request within 5 business days (usually within 2) and resolve it within 7 business days (usually within 5).
If a refund is due, we pay it to the original payment method within 14 days of agreeing it.
6. Payment disputes
Please contact us first: we can usually resolve a delivery problem faster than a card dispute. If you do raise a dispute with your bank, we will respond to it with our delivery records.
7. Contact
illia@lazy-flow.com